This article addresses the problem of teams using v2rayNG where some members can connect, others cannot, or the same subscription is unreliable. It focuses on four areas to troubleshoot: client settings, subscription nodes, account environment, and network differences. The steps are suitable for everyday users.
1. First determine whether the issue is with an individual device or the team environment
If v2rayNG cannot connect, it does not necessarily mean the node has stopped working. In teams, members often use different phone operating systems, carrier networks, time settings, and proxy modes, so the same subscription may behave differently for each person. Start with a simple comparison: have two members test the same node on the same network. If both fail, the issue is likely with the node or subscription. If only one person fails, check their device and client first.
- Make sure the phone’s time is set to update automatically. An incorrect time can affect the TLS handshake.
- Turn off battery saver, data management, and firewall apps to prevent disconnections in the background.
- Test on both Wi-Fi and mobile data to see whether the current network is restricting the connection.
- Tap the latency test in the top-right corner of the v2rayNG home screen. Don’t rely on the node name alone.
2. Check subscription, node, and account environment stability
When a team shares a subscription, account environment stability can affect the connection experience. For example, an expired subscription link, frequent node switching, or policy restrictions caused by simultaneous use can all result in v2rayNG failing to connect or connecting without internet access. This site also provides free nodes that can be imported, but free nodes can be unreliable and are better suited to temporary testing. They are not recommended as a team’s only long-term option.
To troubleshoot, first pull down in v2rayNG to refresh the subscription, or open “Subscription settings” and update it manually. If the update fails, check that the subscription link was copied in full and contains no extra spaces. After a successful update, test nodes in different regions or using different protocols. Don’t keep tapping the same node when it fails—that just wastes time troubleshooting.
If multiple team members report failures at the same time, contact the subscription provider to check whether the configuration has changed. If only some members are affected, the cause is usually their local network, DNS, or system permissions.
3. Check v2rayNG client settings one by one
After opening v2rayNG, check the following settings in order:
- Routing mode: Beginners can start with “Bypass LAN and mainland addresses” to avoid routing domestic apps through the proxy and causing problems.
- Local DNS: If the connection works but websites won’t open, try switching networks and restarting v2rayNG.
- VPN permission: The first time you connect, the system will ask you to authorize the VPN. You must allow it for the proxy to work.
- System version: Older versions of v2rayNG may not support some newer configurations. Update to a recent stable version.
If the configuration is empty after importing a node, or the protocol appears incorrectly, the QR code or link format may not be compatible. Try copying and importing the subscription link again, or cross-test it with another client such as Clash or sing-box.
4. Recommended workflow for teams
To avoid everyone asking in the group why they can’t connect, teams can designate one member to run a baseline test using the latest version of v2rayNG, automatic time settings, and a stable network. First verify that the subscription works, then have other members import it using the same steps. This makes it easier to distinguish subscription issues from problems with individual devices.
We recommend that teams keep track of three details: the name of a working node, the test time, and the network used by members who experienced failures. When a problem occurs, switch networks first, then refresh the subscription, and finally try another node. Don’t keep uninstalling and reinstalling the client unless you’ve confirmed that the local configuration is corrupted.
5. What to do if you still can’t connect
As a last resort, try these steps in order: update v2rayNG; delete the old subscription and import it again; restart your phone; switch between Wi-Fi and mobile data; test another node; and verify the subscription with a different client. If none of the clients can connect, the problem is probably not v2rayNG itself, but an unavailable subscription, node, or network. Identify the source of the problem first—it’s more effective than changing settings at random.